Value Management: ARC Diagnostics

How Diagnostics Work

All of NIP’s Authentic Value diagnostics have the same functionality and user interface:

  • Secure online access, where all that each user needs is a unique login name and password, and where the default is for responses and comments to be unattributed.
  • Diagnostics live within a structure of projects to group related diagnostics (e.g. to compare output between related assessments).
  • They present what is being evaluated in sections, where respondents capture their feedback on a slider-bar of evaluation choices that often have more detail to explain them.
  • Comments can be added and, if enabled, gathering of supporting evidence.
  • Respondents belong to organisations and can optionally be tagged with roles – departments, functions, etc – to further refine later analysis.
  • Invitations to participate, reminder mails and confirmation mails are all automated around configurable deadlines.
  • Individuals can check their own progress, whilst administrators can check overall progress.
  • Each respondent gets a report on their own response, which can later be used to compare with any overall picture.

Reports That Drive Insight and Action

Then, upon conclusion of the diagnostic process, overall reports are generated:

  • Reports are either available interactively online, as PDF downloads, or both.
  • Standard reporting includes averages, evaluation distributions, perception gaps, and drilling-down from summary information into specifics, comparison of organisation perspectives, etc.
  • Enhanced reporting can include role-based reports, downloads of raw data (e.g. to allow further processing in Excel), comparisons of different diagnostics, mappings to other sources (e.g. to gauge progress against, or relevance to, them).

There is also optional functionality for reviewing, rating and tagging comment-based feedback to generate a taxonomy of what has been uncovered.

All this is done in a way that is appropriate to the type, purpose and lifecycle stage of each individual situation, and which provides context for appropriate and selective deployment of familiar and conventional approaches (which of course still have their place), but where they are no longer the unconscious default.

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