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Diagnostics are NOT Surveys Often confused with a “survey”, a “diagnostic” is something very different. Whilst the interface may look similar – a set of parameters for respondents to evaluate on a scale with a range of options, leading to some consolidated output – the purpose is…

“Becoming agile is essential” Presented as critical in responding to the challenges of today’s complex environment – sometimes even as the answer – something along this lines is an increasingly familiar refrain and rallying cry. Whether it’s from consultants like PwC, Deloitte, McKinsey or as seen in…

In a world where businesses face constant disruption and relentless competition, CEOs are under enormous pressure to implement change and stay ahead of the curve. While many organizations invest heavily in external consultants, there is an untapped powerhouse within their own walls that is often…

Authentic Value is all about getting to the Things That Matter , where the balance between those Things That Matter of values, issues and goals will vary greatly with circumstance and lifecycle stage. For example, in a negotiation or planning stage, values and goals are more…

The main problem that most strategic relationships face is that they are failing when it comes to ‘Things That Matter’. Things That Matter are the specific aspects of what constitutes value, i.e. anything and everything involved in achieving an outcome (whether making an improvement, overcoming an…

The need to improve the effectiveness of strategic relationships is widely acknowledged, and can be seen in: The growth of “relational contracting” and “collaborative working” as disciplines. The increasing number of associated professional bodies and industry associations, many of which we work with, e.g.: WorldCC, where we have…

In today’s complex world of constant change and increasing interconnectedness, the importance of strategic relationships – whether with suppliers, customers, partners or outsource providers – cannot be overstated. (Interpersonal relationships are of course crucial, too, but our focus here is on relationships with other organisations.) However you…